Job Description

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Job Title : System Support Specialist

Location : Main Branch (3675 S 900 E, Millcreek, UT 84106)

Status : Full-Time (Hours may vary, Saturday on-call rotation and occasional work outside normal hours for system maintenance.)

Supervisor : Information Technology Manager

Position Purpose

Responsible for ensuring that Granite Credit Union workstation hardware and software work efficiently, without disruption and are up to date. Serve as a point of contact for end users to receive support and maintenance requests. Responsible for installing, diagnosing, troubleshooting, repairing, maintaining, and upgrading all workstation hardware and software utilized within the network architecture to ensure optimal performance.

Essential Duties, Skills & Abilities

• Exhibit outstanding member services skills by applying Granite Credit Union Core Values.
• Maintain, troubleshoot, and repair Credit Union hardware and software including computers, phone system and internet service.
• Build and install PC's and mobile devices, configure smart phones and peripheral devices (such as printers, scanners, and cash machines).
• Introduce and install new technologies into existing office environment.
• Perform regular audit of systems and software.
• Assist with help desk trouble tickets, branch visits, and other similar issues in a timely manner.
• Develop and update IT documentation including system configurations.
• Create, maintain, and distribute reports of progress to supervisors and end-users.
• Assist other departments with Flex Access support.
• Ensure that all information and transactions regarding credit union members are kept confidential. Maintain the security of the work area and keep it organized and neat in appearance.
• Attention to detail, well organized and ability to multitask.
• Able to lift 50 lbs. and work in tight areas to access network wires and power cords.
• Maintain a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.
• Attend meetings as required.
• Performs other job duties as assigned.

Required Knowledge

Knowledge of Windows 10 required.

Knowledge of Microsoft Office 365 required.

Experience maintaining and repairing networked equipment preferred.

Education

High School Diploma or equivalent

Granite Federal Credit Union is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and veterans. Upon request, reasonable accommodations to the application and/or interview process will be provided.

May 13, 2025

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